Privacy Policy – The SLP Therapy Lab

Effective Date: 06/02/2025

At The SLP Therapy Lab, your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, including how you may be contacted and your rights under applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We collect personal information that you voluntarily provide when using our website, booking services, or contacting us directly. This may include:

  • Your name, email address, and phone number
  • Information shared during consultations or submitted through forms
  • Medical, developmental, or speech-language details related to therapy services
  • Basic website usage data (e.g. browser, device type, IP address)

2. How We Use Your Information

Your information is used to:

  • Provide speech therapy services tailored to your needs
  • Schedule consultations and respond to inquiries
  • Send reminders, updates, or helpful resources
  • Conduct AI-assisted outreach (e.g. automated appointment reminders)
  • Improve our services and user experience

We do not sell, rent, or trade your personal information.

3. HIPAA & Protected Health Information (PHI)

We comply with HIPAA regulations for safeguarding your Protected Health Information (PHI). Your PHI is used only to provide services, respond to legal obligations, or operate within secure healthcare platforms. We use HIPAA-compliant software (e.g., SimplePractice) and implement appropriate administrative, technical, and physical safeguards.

We may share PHI with your explicit consent or as required by law. You have the right to request access to your records, request changes, or request limitations on certain uses or disclosures.

4. Consent to Communication & Recording

By submitting your information or using our services, you consent to be contacted via:

  • Email
  • Phone calls
  • Text messages (SMS)
  • AI-assisted tools (e.g. appointment bots or automatic follow-ups)
  • Recorded phone or video sessions (for quality, training, or documentation)

Standard messaging and data rates may apply. You may opt out at any time by replying "STOP" or by emailing info@slptherapylab.com.

5. Your Rights

You may:

  • Request access to the personal or health information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for future communications
  • Request a copy of your PHI in accordance with HIPAA

To do so, contact us at info@slptherapylab.com.

6. Data Protection

We use secure, encrypted technologies to store and transmit your data. Your data is only retained as long as legally or clinically necessary and will never be sold or shared without consent.

7. Policy Updates

This Privacy Policy may be updated occasionally. Changes will be posted on this page with a new effective date.

Contact

If you have questions about your privacy rights or how your data is handled, please email us at info@slptherapylab.com.